MUSKEGON COUNTY, Mich. (WZZM)- A Muskegon County resident contacted WZZM 13 On Your Side after becoming frustrated with the Muskegon County Friend of the Court's interactive voice response system.
Adam Lawrence of Dalton Township says the system contains a number of mistakes. Mistakes Lawrence says send callers to the wrong case manager when they enter the extension that corresponds with the first letter of their last name.
Lawrence placed the prompts given on court's voice response system into a spread-sheet. When that information was matched with a current phone and caseload list from the court around a dozen mistakes were discovered.
Thursday Circuit Court Administrator, and Director of Friend of the Court in Muskegon County Patricia Steele said the phone system is administered by the state. Steele says the county can only make changes to the system four times a year.