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My Town: Local business recognized with excellence award | Business

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My Town: Local business recognized with excellence award
My Town: Local business recognized with excellence award

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MUSKEGON, Mich.—For the second year in a row, Carmichael Heating & Air Conditioning, a West Michigan-based heating and cooling business, was recognized at the Bryant Heating & Cooling Systems annual dealer meeting with a Tier 1 Medal of Excellence (MOE) Award.

The MOE award is a business enrichment program specifically designed to recognize Bryant dealers like Carmichael Heating & Air Conditioning  that do “whatever it takes” to improve their business.  The decision to honor a Bryant dealer with the MOE distinction is based on their sales growth, product mix, and customer satisfaction.  Additional criteria such as their dealer program utilization and the company’s self-assessment are also taken into consideration.

“I am so proud of our entire staff,” said Thomas Smrcina, president of Carmichael Heating & Air Conditioning. “When I started this company I knew that the success of our business would hinge on having the right people engaged and focused on going above and beyond the call of duty,” he added. “That’s exactly what they’ve done, day in and day out, every single one of our employees have went the extra mile again this year.”

Grand Rapids-based Behler-Young  is Bryant’s exclusive distributor for Michigan and Northwest Ohio dealers. “I’m not surprised at all that Tom and his team have won this award again,” said Doug Young, president of Behler-Young. “He’s built his company on the type of good old-fashioned values and high quality customer service that customers have come to appreciate.”

Carmichael Heating & Air Conditioning’s service technicians are NATE certified which is one of the primary requirements for the Bryant Factory Authorized Dealer status.  The North American Technician Excellence (NATE) is the leading testing and certification program for technicians in the heating, ventilation, air-conditioning, and refrigeration (HVAC/R) industry. It is the only technician testing and certification organization that is governed, owned, operated, developed and supported by the HVAC/R industry.

Carmichael Heating & Air Conditioning services homes and buildings throughout Ferrysburg, Grand Haven, Hart, Hesperia, Holton, Spring Lake, Montague, Muskegon, North Muskegon, Norton Shores, Ravenna, Rothbury, Shelby, Twin Lake, and Whitehall.

About Bryant Heating & Cooling Systems

Bryant has been dedicated to customer comfort and satisfaction since 1904. In addition to its best-in-class network of distributors and dealers, Bryant offers exceptional reliability and energy efficiency through an extensive line of durable heating and cooling products.

Bryant is devoted to doing Whatever It Takes to deliver the highest quality in HVAC products and services for consumers nationwide, which is why so many people have trusted their indoor comfort needs to Bryant. For more information, visit www.bryant.com.

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